Refunds and Cancellation

1.The Free plan

The Free plan costs nothing and has no end date, so there is nothing to cancel and nothing to refund. You can upgrade to Pro from Settings → Billing whenever you like.

2.Cancelling a subscription

Cancel whenever you like from Settings → Billing in KeeperQR, or from your account at link.com. There is no notice period, no cancellation fee, and nobody to talk to first.

Cancelling stops the next renewal. Your plan continues to the end of the period you have already paid for, and we do not refund the rest of that period unless the refund section below applies.

Your printed codes are not affected. When your plan ends, your account moves to the Free plan. Every Website or Contact Page code you have already printed keeps working — redirecting or serving its contact card — scans keep being recorded, and a verified custom domain keeps serving them. You can still pause, resume or delete any code, edit your three oldest Website or Contact Page codes, and see the last 30 days of analytics. Exporting your data is never gated: you can download every code and every scan from Settings on any plan. Nothing is deleted when your plan changes. The terms set out this commitment and its limits.

If a renewal payment fails, your account is on the Free plan until payment succeeds, with the same effect as above.

3.Refunds

Ask for a refund within these windows and you get one, without having to give a reason:

• Monthly subscription: the latest monthly charge, within 14 days of that charge.
• Annual subscription: the latest annual charge in full, within 30 days of that charge.
• Founding Member ($129): in full, within 30 days of purchase.

A Founding Member can also end lifetime access themselves from Settings → Billing. Within 30 days of purchase, that refunds the purchase in full.

Outside those windows, payments are not refundable, except where the law or the next section says otherwise, or where a core feature of your plan stops working as described and we cannot fix it within a reasonable time. In that case we refund the unused part of the period you paid for.

When we refund a subscription charge, we also cancel the subscription. When we refund a Founding Member purchase, lifetime access ends, the spot goes back to the pool, and your account moves to the Free plan. In both cases your existing codes keep working. Partial refunds or goodwill credits do not change your plan.

4.Rights that apply regardless

Because Link is the merchant of record, these apply on top of our policy, and we cannot narrow them:

• Link may refund any purchase within 60 days of the charge, including where we have not answered a support escalation from Link within 48 hours.
• Where consumer law where you live gives you a cooling-off period, such as the 14-day right of withdrawal in the EU and UK, it applies as Link sets out at checkout.
• A refund includes the tax you paid.

Refunds go back to the original payment method. Your bank decides how quickly the money appears, usually within 5 to 10 business days.

5.Chargebacks

Please ask us for a refund before disputing a charge with your bank. It is quicker for you, and a dispute costs us a fee even when the charge is refunded.

Opening a dispute on a Founding Member purchase suspends lifetime access automatically while it is open. If the dispute is decided in our favour, access is restored. If it is decided in yours, your bank has already returned the money, and access stays ended. We may cancel a subscription whose charge is disputed. Either way your existing codes keep working, unless the purchase was fraudulent.

6.Deleting your account

Deleting your account is not the same as cancelling, and it cannot be undone. It cancels any subscription immediately, without refunding the rest of the period, and it does not refund a Founding Member purchase, so ask for any refund you are due first. If you own a workspace, it also deletes every code in it, which stops the redirects, along with their scan history. Anything already printed stops working. If you have codes in the world, cancel rather than delete.

7.Contact

Refunds and billing questions: support@keeperqr.com. Include the email address on the account. You can also contact Link, which handles transaction support for us.